Frequently asked questions
Answers about tracking, pickups, international shipping and billing. Can’t find what you need? Our team is happy to help.
Tracking
Where do I find my tracking number?
Your tracking number is printed on your shipping receipt and included in your confirmation email. Arvanta tracking numbers start with AGL followed by 9 digits.
How often is tracking updated?
Tracking updates each time your shipment is scanned: at pickup, at each facility, when it leaves for delivery and when it’s delivered.
My tracking number isn’t found. What should I do?
New shipments can take a few hours to appear. Check the number for typos, then try again. If it still doesn’t show, contact us with your receipt.
What do the tracking statuses mean?
See the status guide on our tracking page. In short: Label Created → Picked Up → In Transit → Out for Delivery → Delivered.
Shipping & pickup
Do you pick up from homes and businesses?
Yes. We offer door-to-door service with pickups from residences, offices and warehouses. Pickups can be one-time or recurring.
How should I pack my shipment?
Use a sturdy box with enough cushioning so items don’t move, seal all seams with strong tape, and remove old labels. For fragile or high-value items, ask us about professional packing.
What items can’t be shipped?
Hazardous materials, flammables, illegal goods, weapons and certain perishables are restricted. Rules vary by destination, so ask our team before shipping anything unusual.
How long will delivery take?
It depends on the service and distance. Your quote includes an estimated timeline, and your tracking page shows the estimated delivery date once the shipment is moving.
International
Which countries do you ship to?
We ship from the United States to destinations worldwide by air and ocean freight. Contact us for your specific destination.
Who pays customs duties and taxes?
Duties and taxes are set by the destination country and are usually paid by the recipient unless agreed otherwise. We’ll explain what to expect when we quote.
What documents do I need?
Most international shipments need a commercial invoice and packing list. We prepare the required documents with you and coordinate with licensed customs brokers.
Billing & claims
How is the price calculated?
Pricing is based on weight, size, distance, service speed and any extra services like liftgate or packing. You’ll get a clear quote before you ship.
What if my shipment is damaged or lost?
Contact us as soon as possible with your tracking number and photos. We’ll open a claim and keep you updated. Optional cargo protection is available for high-value shipments.
Can I change the delivery address?
In many cases, yes, if the shipment hasn’t been delivered yet. Call or email us with your tracking number as early as possible.
Still have questions?
Our support team is ready to help by phone or email.